change management
Understanding Loss Triggers In Change Management with SCARF
The SCARF framework identifies five key domains that trigger either threat or reward responses in the brain during periods of change and transition.
Expo Osaka 2025: Spain's Pavilion
First-hand review of Spain’s pavilion at Expo 2025 Osaka—design, audience, programming, partnerships, and takeaways, with photos from the visit.
public diplomacy
28 Core Competencies for Public Diplomacy Success
The 28 core competencies for public diplomacy across five elements—policy, audiences, planning, management, and learning—to guide practitioner growth.
Monitoring Toolkit
Public Diplomacy Monitoring Toolkit
Comprehensive PD monitoring toolkit—scope, purpose, and application; how to use logic models, monitoring plans, and AARs aligned with 18 FAM 300.
Monitoring Toolkit
Appendix J: Public Diplomacy Monitoring Glossary
Plain-language glossary for public diplomacy monitoring—definitions for AAR, logic model, indicators, outputs, outcomes, targets, and more.
Monitoring Toolkit
Section Two: What should I monitor?
What to monitor in PD—selection criteria to prioritize activities, when to rely on existing frameworks, and examples of good candidates.
Tradecraft
What is a McLuhan Tetrad, and how do you use it?
What is a media tetrad or a McLuhan Tetrad?
Tradecraft
Understanding PD Foundations: Modern Diplomatic Tradecraft
How developing PD Foundations at the State Department created a systematized diplomatic tradecraft and gave practitioners a unified framework for excellence.
Analysis
What Makes a Good Expo Pavilion?
This post focuses on what makes a good Expo pavilion, introducing a simple analysis framework and then diving in with a favorite example from Expo Dubai 2020.
Tradecraft
Defining Required Behavioral Changes
Most public-facing diplomatic initiatives ultimately aim to change how people think, feel, or act. Success depends on specific stakeholders doing something different than they're currently doing.
Tradecraft
Stakeholder Mapping and Visualization
Stakeholder mapping is the systematic process of identifying, analyzing, and visualizing all the actors who either affect or are affected by a specific policy goal.
Tradecraft
Strategic Listening in Diplomatic Practice
Strategic listening goes far beyond polite conversation or information gathering. It's the systematic practice of actively seeking out, carefully hearing, and deeply understanding the perspectives of key stakeholders in your operating environment.